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Times Square Confetti Shipping & Return Policy

FedEx, UPS, USPS Priority

We negotiate bulk rates and pass our savings on to you.

     

SHIPPING FAQ

How Are Domestic Orders Shipped?

It's your choice. USPS Priority is usually the least expensive. Choose this for PO Box delivery.

CO2

CO2 Cartridges ship to the US only. Orders that include CO2 are automatically shipped via UPS Ground, Overnight, 2nd Day. (3rd Day is available in the 48 contiguous states). 

When do my items ship?

We manufacture our standard and custom products at our Sun Valley, CA facility. So our turnaround is fast.
  • Standard orders placed before 2PM Pacific Time M-F typically ship the same day.
  • Standard orders placed after 2PM M-Th typically ship the next day.
  • Standard orders placed after 2PM Friday typically ship the following Monday

How is the shipping charge calculated?

Shipping charges are based on weight, dimension, destination and shipping method selected.

What happens if a carrier delivers my product late?

As much as we'd like to control shipping companies (and weather), we don't.  Please make sure to choose the shipping speed that delivers your product at least a week ahead of your event. 

What is your return policy?

Returns of non-custom items are gladly accepted within 30 days less shipping & 25% restocking fee. If you need to return a standard item please call us at (818) 767-7062. 
  • Contact us right away.
  • All returns must be in the same condition as when they were shipped. No credit will be given for custom, damaged or used items.

Due to the variations in monitors, colors of the actual streamers and confetti may vary from the pictures shown. If you have any questions, please don’t hesitate to email us at sales@timessquareconfetti.com.

Do you ship internationally?

Yes, we ship confetti and streamer products internationally. (CO2 cannot ship across borders.) Customs fees and taxes apply.  

USPS Flat Rate boxes typically give the best rates on international orders. Call us to place your order and get your shipping quote.